SERVICES — INSIGHTS
Watch real people use your site.
A handful of testers, a set of ordinary tasks, and an honest record of where they got stuck.
You know your own site too well to see what is confusing about it, and analytics tells you people left without telling you why. User testing puts real people in front of the site with something to get done, and records what they do and say while they try. What comes back is usually blunt, occasionally uncomfortable, and easy to act on.
What this covers
Task design
The jobs we ask people to attempt, written from what your customers actually come to the site to do.
Recruiting
Testers who resemble your customers rather than whoever is nearest, briefed on the task but not coached through it.
Moderated or unmoderated sessions
Live sessions where we can ask why, or recorded runs people complete in their own time, depending on what suits.
Findings and clips
A short report of what went wrong, ordered by how often it happened and how badly it derailed the visit, with video clips as evidence.
Fix list
Each finding turned into a specific change, so the report ends in work rather than observations.
With the free build
The free build follows patterns most visitors already know, which keeps it clear of the obvious usability traps. User testing answers the questions patterns cannot, like whether your particular customers understand what you sell.
Free build on an eligible hosting plan. Terms on the offer page.
Frequently asked questions
How many people do you test with?
A small group, tested properly, surfaces most of the serious problems. Past that the same issues repeat, so we would rather run a short round, fix what it found, and test again.
Can you test a site you did not build?
Yes. Testing works on any live site, and it is often the quickest way to settle whether an existing site needs fixing or replacing.
Ready when you are.
About three minutes to apply. No payment details, no obligation — a real look at whether a free build fits.
Free build on an eligible hosting plan. Terms on the offer page.