FAQ

Fair questions. Straight answers.

The things people actually ask before they apply — answered the way we would want them answered.

Frequently asked questions

Why free? What is the catch?

There is no catch — there is a business model. Systems do most of the heavy lifting in a tier-1 build, which keeps our cost low enough to wear it. We earn on the hosting plan, and on growth services some clients add later — never by clipping corners on the build.

The commitment is the hosting plan:

Free build on an eligible hosting plan. Terms on the offer page.

Who owns the website?

Asset by asset: your domain, your content, your customer data, and your brand assets are yours from day one — always. The bespoke design and code of your site transfer to you at the end of the minimum term, or earlier on payment of a handoff fee. The reusable tooling every NewCo site is built on stays ours; your site keeps a durable licence to use it.

Can I take my site elsewhere?

Yes. Every build comes with a published export checklist: source repository, assets, content, environment and configuration instructions, data export, DNS, and the transfer status of any third-party services.

If you would rather run it yourself from day one, choose the self-host handoff at application — a one-time fee, quoted before anything starts.

What if I cancel inside the minimum term?

The early-cancellation fee declines with every month you have paid — it only ever covers the unrecovered cost of building your site. If a payment fails, we give notice and time to put it right before anything is suspended. We never withhold your domain or your data.

Who hosts my site, and what does support cover?

Your hosting account is your own — we set it up and operate it for you as part of your plan. Support is defined in minutes per month with a stated response target, so what is included is written down, not implied. Anything beyond the allowance is quoted before we do it.

What does the revision round cover?

One structured round of refinements across layout, copy, and imagery. Defects are always fixed at no charge and never count as revisions. New features or extra scope are quoted separately — before any work starts.

How is GST handled?

Any price we display includes GST unless clearly stated otherwise.

Ready when you are.

About three minutes to apply. No payment details, no obligation — a real look at whether a free build fits.

Free build on an eligible hosting plan. Terms on the offer page.